Privacy Policy

Effective Date: April 2026

At Dermalab, accessible from dermalab.ae, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us.

1. Information We Collect

We may collect the following types of personal information:

Your name
Your phone number
Your email address
Your billing and shipping address
Your payment-related details
Your order history
Your IP address, browser type, and device information
Any information you submit through contact forms, account registration, or customer support requests

2. How We Use Your Information

We use your personal information to:

Process and deliver your orders
Provide customer service and support
Communicate with you regarding your purchases, inquiries, or account
Improve our website, products, and shopping experience
Prevent fraud, misuse, and unauthorized transactions
Comply with applicable legal and regulatory requirements in the United Arab Emirates
Send promotional messages and updates, where permitted by law or where you have agreed to receive them

3. Payment Information

Payments made through our website are processed through secure third-party payment providers. We do not store full payment card details on our servers unless explicitly stated otherwise through a secure and compliant payment process.

4. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information only when necessary with:

Payment service providers
Delivery and logistics partners
IT, hosting, and website support providers
Legal, regulatory, or government authorities when required by law

5. Cookies and Website Tracking

Our website may use cookies and similar technologies to enhance your browsing experience, remember your preferences, analyze website traffic, and improve our services. You can control or disable cookies through your browser settings, although some features of the website may not function properly if cookies are disabled.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including processing transactions, maintaining business records, resolving disputes, and complying with legal obligations.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Subject to applicable law, you may have the right to request access to your personal information, request correction of inaccurate information, request deletion of your information, or object to certain uses of your information. To make such a request, please contact us using the contact details listed below.

9. Marketing Communications

If you subscribe to our promotional communications, we may send you updates about products, offers, and news. You may opt out of receiving marketing messages at any time by clicking the unsubscribe link in our emails or by contacting us directly.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those external websites. We encourage you to review their privacy policies before providing any personal information.

11. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take appropriate steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal obligations. Any updates will be posted on this page with a revised effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.

Dermalab

Website: dermalab.ae

Email: info@dermalab.com

Phone: +971 52 746 6466

Address: Business Bay Al Abraj St, Office Tower, Office Number: 1707

Store Policy

Welcome to Dermalab. By accessing or purchasing from our website, you agree to the following store policies. Please read them carefully before placing an order.

1. General

These policies apply to all visitors, users, and customers of dermalab.ae. We reserve the right to update, change, or replace any part of these policies at any time by posting updates on this page.

2. Product Information

We make every effort to display product descriptions, images, pricing, and availability as accurately as possible. However, minor differences may occur, and we do not guarantee that all content on the website is always complete, current, or error-free.

3. Orders

All orders are subject to acceptance and availability. After you place an order, you may receive an order confirmation email or message. This confirmation does not guarantee acceptance of the order. We reserve the right to cancel or refuse any order for any reason, including suspected fraud, pricing errors, stock unavailability, or incorrect customer information.

4. Pricing and Payment

All prices shown on the website are in AED unless otherwise stated. Prices may be changed at any time without prior notice. Payment must be completed using one of the accepted payment methods available on the website. Orders will only be processed once payment is successfully confirmed.

5. Shipping and Delivery

We aim to process and dispatch orders within a reasonable timeframe. Delivery times are estimates and may vary depending on location, courier service, public holidays, customs procedures, or unforeseen delays. Dermalab is not responsible for delays caused by third-party shipping providers once an order has been dispatched.

6. Returns and Refunds

Due to the nature of skincare, beauty, and personal care products, returns may only be accepted for items that are unopened, unused, sealed, and in their original packaging, unless the item was delivered damaged, defective, or incorrect.

To request a return or refund, customers must contact us within 7 days of receiving the order. Approved refunds will be processed to the original payment method within a reasonable period, subject to banking and payment provider timelines.

We reserve the right to reject returns that do not meet our return conditions.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and clear supporting photos. We will review the issue and, where appropriate, arrange a replacement, exchange, or refund.

8. Cancellations

Orders may only be canceled before they are processed or dispatched. Once an order has been shipped, cancellation may no longer be possible and the return policy will apply instead.

9. Use of Products

Customers are responsible for reading product labels, instructions, ingredient lists, warnings, and directions before use. Dermalab is not liable for misuse of products, allergic reactions, or results arising from failure to follow instructions or seek professional advice where appropriate.

10. Intellectual Property

All content on dermalab.ae, including text, logos, graphics, product descriptions, images, and website content, is the property of Dermalab or its licensors and may not be copied, reproduced, distributed, or used without prior written permission.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Dermalab shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of the website, the purchase of products, delays in delivery, or inability to use the website or products.

12. Governing Law

These policies shall be governed by and interpreted in accordance with the laws and regulations applicable in the United Arab Emirates. Any disputes arising in connection with the website or purchases made through it shall be subject to the jurisdiction of the competent courts of the UAE.

13. Contact Information

For any questions regarding our Privacy Policy or Store Policy, please contact us.